FAQs
If you have any questions that are not listed here, please contact us via email or DM us on IG! We will happily answer your questions.
What is your jewelry made of? 👇
We primarily sell solid gold jewelry of the karat level indicated in the product description! Some of our pieces are gold-backed silver or platinum, made by fusing together solid gold and either platinum or silver, a technique used in antique pieces or pieces made to replicate an antique look. We do not sell gold-plated jewelry and test each piece to ensure their precious metal content.
What is gold karat level? 👇
You'll see in all our descriptions a number and then "k" (ex. 14k, 17k, 12k). This indicates the purity level of the gold in the piece, which is the ratio of other metals to gold in the piece. Pure gold, which is not often used in jewelry because it is softer, is 24k. 14k (which is the most common in the U.S.) is 14 parts gold to 10 parts other metals, making up a total of 24 parts. The purity level is also sometimes conveyed as a percentage (ex. 375, 585, 750).
What does estate/vintage/antique mean? 👇
Vintage refers to pieces that are over 20 years old, while antique refers to pieces over 100 years old. We use "estate" to refer to pre-owned pieces that are less than 20 years old or ones we can't determine an exact age for. We carefully inspect and research our pre-loved jewelry to determine age. Some of the ways that we determine jewelry age is by the hallmarks/maker's marks present and design of the piece. Vintage and antique pieces can have imperfections or scratches from being owned and worn before. We do our best to document and make clear any imperfections in our photos and listings, and please ask questions before purchasing if there's anything you are unsure about! Please note that product colors may slightly vary due to photographic lighting sources or your monitor settings, and all measurements are approximate. You can contact us through our site or via DMs on our IG, and we will respond as soon as we can.
How do I care for my jewelry? 👇
Visit our jewelry care page for our tips on taking care of your jewelry, and always feel free to reach out to us with questions!
Do you hold items or offer layaway? 👇
You can pay in installments using ShopPay at checkout, or contact us directly for layaway plans.
When will my item ship? 👇
Our items are usually ready to ship in 1-4 business days!
How do I find my ring size? 👇
Visit our ring sizing page for instructions on how to measure your finger for the perfect fit! You can also have your ring resized by your local jeweler, if the ring you like is not your size. Please note that some rings are not resizable, which will be included in the description.
How are your items packaged? 👇
All our items are packaged in jewelry boxes to ensure your pieces are kept safe during shipping! These boxes can also be used to store your jewelry. We use recyclable packaging (the mailing box, tape and shipping labels), so please recycle our packaging when you're done with it!
How do returns work? 👇
See our return policy page for information on returns!