FAQs
Payments & shipping
What payment methods can I use?
We accept major credit cards (American Express, Visa, Discover, Mastercard, etc), PayPal, and are partnered with ShopPay for flexible payment options. We also have layaway plans available, please contact us for more information.
When will my order ship?
Ready-to-ship jewelry has a processing time of 1-4 business days. Our made-to-order collection has a production lead time of 2-4 weeks.
What shipping carrier do you use?
Our default standard shipping is shipped via USPS, fully insured. Options to ship via other carriers are also available at checkout, and will also be fully insured.
Do you ship internationally?
Of course! International shipping options are available at checkout, and if your preferred courier is not available, please contact us. Please note that we do not collect any international duties at time of purchase, and we are not responsible for any taxes or duties that may be imposed by your country at delivery.
Product inquiries
Do you offer ring resizing?
Yes, we can resize most rings within 2-3 sizes. Please reach out to us with the item you're interested in and the size you require. We will confirm whether the sizing is feasible and provide you a quote for labor.
Can I adjust the length of a necklace or bracelet?
We are able to shorten most chains to your preferred fit. Please contact us for more details.
How do I find my ring size?
All sizing on our site is in US/North American sizes. Ring sizers can be purchased online, or visit our ring sizing page for measuring instructions!
Can I customize my order?
Yes! We're happy to offer customization options on our studio pieces, such as metal options, engraving, or stone options. Please reach out to us to discuss a bespoke order!
Can I see your jewelry in-person?
We participate in pop-ups and shows where you can come try on pieces in person! Please see our Events page for our calendar.
How do I care for my jewelry?
We hope you love your new molimo pieces! Proper care is important to ensure your jewelry looks good and lasts for lifetimes. Please visit our jewelry care page for detailed instructions, and feel free to contact us with questions about any specific piece!
Our ethos & social responsibility
Where is your jewelry made?
Our in-house designs are cast and crafted locally in Los Angeles by our team of skilled artisans.
How do you source your materials?
We use a combination of reclaimed, recycled, and responsibly sourced materials in the creation of our jewelry. Our goal is to lessen the environmental toll of modern large-scale mining projects and support artisanal mining communities as much as possible.
What is the impact of vintage jewelry?
We consider vintage jewelry to have a low environmental impact as the pieces have already been made, requiring no new mining.
Returns
What is your return policy?
For vintage items, please request a return within five (5) business days of receipt. Returns are subject to a 5% restocking fee, which helps to cover transaction and shipping fees. Please note that we cannot accept returns on made-to-order, resized, or discounted items. We are always happy to send additional photos, details, and discuss your questions prior to purchase!